Security and Enforcement Team Leader

PAY RATE:

£18.90 per hour

HOURS:

40 hrs per week

THE ROLE:

To lead and supervise a team of Network Security and Enforcement Officers, ensuring the safety, security, and compliance of passengers, staff, and assets. The role is responsible for coordinating daily operational activities, managing incidents, supporting operational resilience, and ensuring that all security and response duties are carried out professionally and in accordance with company policies, legislation, and industry standards.

RESPONSIBILITIES:

• Supervise, support, and motivate the team.
• People management support, including return to work meetings and conducting other HR processes
• Allocate daily duties and deploy resources according to operational priorities.
• A proactive approach to safeguarding on the railway
• Reduction of Trespass and train surfing incidents
• Reduction of general anti-social behaviour
• Response to unsheltered sleeper call outs
• Reduction of asset vandalism
• Customer support with travel and general queries
• Assist with incidents as per assignment instructions
• Report suspicious and criminal activity in line with intelligence gathered
• Deter and detect any type of crime on the railway
• Enforce the rules and regulations pertaining to the network, as per your delegated authority
• Engage with passengers and build community relationships.
• Safely re-set escalators on the route of deployment, as and when requested
• Monitor passenger behaviour and resolving any anti-social behaviour at the allocated location/route
• Report all witnessed security incidents and issues using appropriate methods
• High-visibility security patrols at set locations
• Ensuring understanding and demonstrable implementation of the company Values:
• Always do right, Always seek better, Always put people first, Be proactive, We listen
• To produce concise but detailed reports on all relevant incidents.
• To complete reports via Incident reporting procedures.
• To liaise effectively with any outside contractors/ stakeholders / emergency services when required.
• To facilitate the flow of information.

SKILLS:

• Previous experience leading or supervising teams.
• Have in-depth knowledge of ‘Incident, accident and damage’ reporting.
• You must be capable of dealing with a variety of situations and be very customer service focused.
• You must be able to communicate clearly and effectively, attaining an adept level of verbal and written English.
• Computer literate, with the ability to compose and reply effectively to multiple forms of written correspondence.
• Conflict management and de-escalation skills.
• Ability to communicate and work effectively with customers, employees, and teams at all levels.
• Must be always smart in appearance and wear the supplied uniform at the standards required.
• Able to work under pressure.
• To carry out other related duties as required in keeping with the grade and purpose.

LICENCE REQUIREMENTS:

• You must have a current SIA Door Supervisor Licence.
• Manual Driving licence

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.