Travel Safe Officer

PAY RATE:

£13.18 per hour

HOURS:

42hrs Per week 12 hrs shifts, working 4 day 4 off 4 nights 4 off shift pattern

THE ROLE:

Are you passionate about public safety and customer service? Join our team as a Travel Safe Officer, where you’ll play a vital role in ensuring the safety, welfare, and comfort of passengers across the rail network.

RESPONSIBILITIES:

• Patrol the station to ensure passenger safety and welfare.
• CT Patrols of the station
• Support Station/Train Managers in managing anti-social behaviour (ASB), fare evasion, and enforcement of railway byelaws.
• Assist with customer inquiries and provide visible reassurance to the travelling public.
• Respond to safeguarding concerns and offer support to vulnerable individuals.
• Collaborate with rail staff, British Transport Police, and other stakeholders to maintain a safe and welcoming environment.

SKILLS:

• Excellent communication and interpersonal skills.
• A calm, confident approach to handling challenging situations.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including evenings and weekends.
• Full training provided for RSAS (Railway Safety Accreditation Scheme) accreditation.

LICENCE REQUIREMENTS:

• You must have a Valid SIA Door Supervisor Licence.
• Possession of a First Aid at Work Certificate is desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.