Transport Director

THE ROLE:

The main purpose of this job is to drive profitable growth on the transport contracts specifically through development and leadership of an effective management team that operates through the Amulet Values; delivery of excellent service to our customers; improving operating efficiency, sharing best practice and expanding the portfolio. To contribute to the effectiveness of the business through your responsibilities and participation in initiatives that support the development of the contract.

RESPONSIBILITIES:

• To define and develop a transport strategic plan for its development that is consistent with Amulet strategy, and both supports all our transport clients and use the capabilities of the whole Amulet business and its strategic partners wherever possible.
• Reflects current and potential demand and is resourced to enable delivery consistent service excellence on all contracts.
• Identifies and builds Value Added service capabilities and customer loyalty through collaboration externally and internally.
• Support the management teams to meet their clear and measurable KPIs and objectives for their contracts and set out in line with company objectives, KPIS for the teams to work towards and fulfil.
• Drive innovation in transportation operations to improve efficiency and effectiveness.
• Manage and mentor the transportation team to ensure high performance and productivity.
• Monitor and analyze transportation data to identify areas for improvement and implement solutions.
• Maintain compliance with all transportation regulations and safety standards.
• Build strong relationships with clients to understand their transportation needs and exceed expectations.
• To deliver results that meet or exceed the scope and requirements set out by the clients; manage Budget and Forecasts through full responsibility and accountability for the reconciliation of hours, management of non-chargeables and in line with the contract pricing schedule, and effective use of the resources at your disposal (cross training on contracts), other Amulet staff and Amulet support functions including: Growth of the contract revenue and profitability through acquisition of new services, expansion of existing contracts, minimising contract reductions and appropriate price increases.
• Ensure regular meetings with customers, assessment of satisfaction, and compliance with contractual and SLA requirements.
• Capture of additional profitable revenue opportunities where these arise and do not impact core Portfolio service.
• Close monitoring and management of all direct costs to maximise efficiency and service levels appropriate to each element of the various contracts and development and sharing of “best practice” and use of systems and tools to improve margins overall. Ensure avoidable and non-chargeable costs including Tribunals are minimised by effective planning and staff management, highlighting and mitigating any risks to the business and our clients.
• Close monitoring and management of your management team to ensure that all indirect costs within your portfolio is managed and controlled, and where required approval sought.
• Ensure accuracy of all operational data and regularly review and report on progress, highlighting any risk of significant variances as they arise and taking action where needed in collaboration with the relevant stakeholders (HR, commercial, compliance etc).
• To build, develop, lead and retain a team that believe and demonstrate through their work that Amulet is different to other Security service providers through: Ensuring understanding and demonstrable implementation of the Amulet Values.
• Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of key systems, tools and policies, undertaking regular appraisals, providing open feedback on progress and career development, and use of sanctions for underperformance.
• Delegate authority and empower and hold staff accountable for clear objectives that assist in contract development.
• Active steps to maintain communication, recognise achievement and develop the Amulet Community.
• Managing recruitment and succession planning to ensure that Amulet has the capability to execute the Business development plan.
• Site visits, client meetings and reports are completed in time and accurately with the team and attendance to client meetings where possible minimum monthly for each contract.
• Drive our social value agenda to contribute meaningful work that creates a positive impact on our communities, supporting our mission with social value and sustainable outcomes.
• To be aware of, and (with the assistance of Amulet specialist functions and the management team within the transport portfolio) ensure all staff and officers on these contracts comply with, all aspects of Churchill Group and Amulet Policy and relevant legal and regulatory requirements and can demonstrate appropriate levels of control.
• To actively participate and support the development of Amulet through: Ensuring the strategy and implementation through Critical Steps and other initiatives are completed and delivered.
• Support to other Regions and the Amulet support functions by sharing best practice and contributing to specific National projects and customer or partner relationships as agreed.
• Building knowledge of the market, competitors, and enhance the profile of Amulet through engagement of all staff and participation in local Industry forums.
• Identification and assistance with implementation of new business or acquisitions.

SKILLS:

• You are computer literate, with the ability to effectively use Microsoft Office, particularly Excel and Word.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You take an “investigative” and “can do” approach and attitude to all tasks.
• You can work as part of a business unit team, whilst demonstrating initiative and ability to work independently when required.
• You are able to work under pressure and meet deadlines within a very busy work environment.

LICENCE REQUIREMENTS:

• Possession of a SIA Security Guarding or Door Supervisor licence is essential.
• In addition, a SIA CCTV Operator licence is desirable.
• You must hold a full driving licence.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 25 days paid holiday
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.