Security Operations Manager

SALARY:

£37,000 + Car Allowance

THE ROLE:

Are you a positive, enthusiastic, and driven individual looking for your next challenge in the manned-guarding security industry? We have an exciting opportunity to join our fast-paced, high-performing team, following an internal promotion! As part of our dynamic and progressive workplace, you’ll work alongside hardworking, passionate professionals who thrive on collaboration and innovation. If you’re ready to make an impact and grow within a supportive and ambitious environment, we’d love to hear from you.

RESPONSIBILITIES:

• To provide operational and administrative support to the National Account Manager by assisting in the development of the contract through direct management of employees, maintenance of accurate records and IT systems.
• To be the first point of contact for employee queries.
• To ensure that all rostering is accurate to ensure no employee pay queries, no dropped shifts and that accurate invoices may be produced and issued to clients by the Finance team within required timescales.
• To ensure all employees within the contract comply with all aspects of Amulet policy and relevant legal and regulatory requirements and can demonstrate appropriate levels of control.
• Ensure accuracy of all operational data and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed.
• To respond to client queries, meet with clients and complete KPI reports as required.
• To update Assignment Instructions, site documentation and maintain customer information as required.
• To assist with recruitment ensuring that staffing levels meet the agreed service levels and that all recruitment is completed in a timely manner and in accordance with company policy and procedure.
• To organise the training necessary to keep employees in compliance with both contractual and wider legal requirements, and to develop their knowledge, skills and experience.
• To provide administrative support for the appraisal, absence, performance management, grievance, disciplinary and other HR procedures.
• To provide direct line-management support to the Team Leaders at client HQ to ensure they are provided with information, training and tools to succeed.
• To assist in the management of all direct and indirect costs in support of the effective financial operation of the contract.
• To help build, develop, lead and retain a team of employees that believe and demonstrate through their work that Amulet is different to other Security service providers through ensuring understanding and demonstrable implementation of the company Values: Always do right, Always seek better,Always put people first
• To assist with organising adequate and appropriate training, ensuring that any necessary advice and support is provided to make the team successful.
• To take active steps to maintain communication; recognise achievement and develop the Amulet Community.
• To assist in employee recruitment, identifying talent and succession planning to ensure that the contract has the capability to deliver consistent high levels of service to our clients.

SKILLS:

• You have previous experience as an Operations Manager in a corporate environment.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You take an “investigative” and “can do” approach and attitude to all tasks.
• You can work as part of an Account team, whilst demonstrating initiative and ability to work independently when required.
• You are able to work under pressure and meet deadlines within a very busy work environment

LICENCE REQUIREMENTS:

• Possession of a SIA Security Guarding or Door Supervisor licence is essential.
• In addition, a SIA CCTV Operator licence is desirable.
• You must hold a full driving licence and access to own vehicle.
• Previous multi-site Operations Manager experience desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits). Possession of a First Aid at Work Certificate is desirable.

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 25 days paid holiday (accrued & pro-rata)
• Car allowance
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.