Relief Travel Safe Officer

PAY RATE:

£13.66 per hour

THE ROLE:

To provide proactive security and safeguarding of passengers and Staff. In addition, you will be expected to undertake identification of breaches of Railway Bylaws, criminal activities, security incidents and attend/deal with incidents in line with training and standards.

RESPONSIBILITIES:

• Provide a high level of customer service, attending to customer questions as and when required.
• Provide a high level of observation, identifying hazards, crimes, and security risks.
• Patrol stations, trains as tasked on a daily basis.
• Undertake station security searches as required.
• Deal with security, crime, and safeguarding incidents
• Enforce the Railway Bylaws and other relevant legislation.
• Complete detailed incidents reports
• Complete daily patrol logs
• Maintain excellent communication with client and other officers.
• Support with Security, Crime reduction and supporting revenue protection operations.
• Crowd control duties when required.
• Management of queues and queuing systems as required.
• Maintain and deal with disorder in order to prevent breaches of the peace.
• Deter and detect crime.
• Provide first aid as and when required.
• Provide Safeguarding of vulnerable passengers

SKILLS:

• Strong attention to detail and observation skills
• Excellent communication and interpersonal skills
• Ability to remain calm and composed in high-pressure situations
• Good problem-solving and decision-making abilities

LICENCE REQUIREMENTS:

• You must have a current SIA Door Supervisor Licence.
• Possession of a First Aid at Work Certificate and/or Fire Marshal is desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.