Night Control Room Supervisor

PAY RATE:

£12.85 per hour

HOURS:

42hrs per week 60hrs 1 week, 24hrs the next
*Flexibility to cover day shifts is advantageous*

THE ROLE:

A great opportunity has arisen for a Night Control Room Supervisor to join our team. You will be responsible for overseeing the site activities withing the control room ensuring safety, security and smooth operations.

RESPONSIBILITIES:

• Liaise with Site Protection management and ensure that they are kept up to date with on-site activities and are supplied with the necessary operational information.
• Responsible for access into the control room and ensure that only authorised personnel gain access.
• Responsible for the security integrity of the control room and all client premises in accordance with agreed client procedures.
• Ensure that the control room is adequately manned at all times.
• Monitor all security, fire, alarm and access control systems and respond according to status as required.
• Monitor the CCTV and building management system for incidents and initiate any response required.
• Ensure that the GDPR regulations are adhered to in all respects of CCTV monitoring, recording and compliance.
• Manage team members, customer requests, escalations and complaints on site according to process.
• Ensuring all incidents are responded to in the correct manner and recorded according to process .
• Ensuring all assignment documentation is correctly compiled and distributed including the control room log and incident reports.
• Demonstrate the highest professional standards to ensure that team members follow their example.
• Dealing with any general enquiries efficiently and in an appropriate manner.
• Reporting all faults that arise which relate to the security systems or any security exposure that results from a system failure.
• Responsible for training standards of staff and refresher training of staff in department procedures and tasks to ensure effective service delivery.
• Ensuring all incidents are accurately recorded and reported to the correct persons, including matters which have an effect on the operational requirements of the contract or relating to discipline.
• Responsible for the effective manning of the Site Protection Officer positions including planning duty rosters, managing attendance and absenteeism, and monitoring image of Officers.
• Undertake all reasonable requests made by the Site Protection management team..
• Delivery of department projects as requested.
• Deliver safe operations at all times to ensure that team members are not at risk.
• To deliver the service level as per the department self-assessment document, the contract schedule including delivery of service level agreements and KPI’s.
• Lead the team operations in liaison with the leading officer to ensure that all services are delivered as required.

SKILLS:

• The successful candidate should ideally have comprehensive experience in a similar role and working in a control centre environment.
• Excellent IT skills and knowledge in use of spreadsheets, database, word processing and selected job specific software
• Discreet with high respect for confidentiality
• Good communication (written and verbal) and interpersonal skills due to the varying departmental interactions
• Ability to maintain effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves
• Ability to lead, manage and develop colleagues and build effective relationships, to unite, motivate and direct a team towards individual and common objectives
• Ability to demonstrate decision making skills with safety as a priority
• Ability to organise and plan effectively
• Knowledge of incident escalation procedures and what action to take under such conditions
• Knowledge of British Standards in relation to operating a control room and security guarding service
• Previous experience in using security access and fire safety systems.

LICENCE REQUIREMENTS:

• You must have a current SIA Licence.
• You must have a CCTV Licence
• Full driving licence required

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.