Front of house Security Officer

PAY RATE:

£14.48 per hour

HOURS:

Mon -Fri 0700-1900

THE ROLE:

We have a fantastic opportunity at Amulet Security for a highly motivated and professional Front of House Security Officer to join our team at a prestigious client site in Leeds. This role combines high-level security presence with a welcoming front-of-house function, delivering both safety and an outstanding visitor experience.
You’ll play a key role in maintaining a safe, secure, and positive environment — meeting and greeting guests, monitoring the reception area, and responding proactively to incidents.

Please note: All successful candidates must be available for mandatory training before starting. Flexibility is also required to provide cover for reception breaks.

RESPONSIBILITIES:

• Welcome employees and visitors to the office, whilst creating a safe, secure environment.
• Provide assistance to visitors and staff in a courteous and professional manner.
• Monitor and Patrol premises to ensure the safety and security of visitors, employees and assets.
• Watch for irregular or unusual conditions that may create security concerns or safety hazards.
• Conduct security checks on individuals and items entering the premises.
• Supervise and control entry and exit points of the premises to prevent unauthorized access.
• Respond promptly to security incidents, alarms, and emergencies.
• Sound alarms or call police or fire department in case of fire or presence of unauthorised persons.
• Control access to the site, verifying identification and ensuring unauthorized individuals do not enter restricted areas.
• De-escalate tense situations involving visitors or staff, ensuring safety and order.
• Operate security equipment, including surveillance cameras, alarm systems, and access control systems.
• Conduct regular security checks, reporting any suspicious activities or potential threats.
• Assist in managing crowd control during busy periods or special events.
• Work closely with law enforcement and emergency response teams in case of incidents.
• Maintain detailed records of security incidents, daily logs, and security reports.
• Ensure compliance with all company policies, security regulations, and legal requirements.
• Provide front-of-house coverage during the DayMaker’s lunch break or absence, maintaining the highest standards of guest engagement and reception etiquette.
• Participate in joint handovers, regular collaboration briefings, and scenario-based exercises with the DayMaker to maintain seamless operational synergy.
• Remain observant to subtle changes in visitor behaviour, contractor routines, or delivery patterns, and report any anomalies through the building intelligence process.
• Support reception duties during crossover periods by confidently operating the Visitor Management System and assisting with guest check-ins.
• Maintain a calm, approachable demeanour in both security and hospitality functions, reflecting the unified tone expected at the Bank of England’s front-of-house.
• Contribute to feedback sessions and service reviews by offering insight from both a security and guest experience lens.
• Act as the first point of contact and manage the reception desk for both internal and external visitors - providing a friendly and professional service to all staff and visitors.
• Ensure all staff entering of the office have the correct ID and pass; and ensure external visitors are expected and have shown the relevant photo ID and pass.
• Work with the team within Leeds to establish a process with security for ID checks for all visitors to ensure compliance with Bank policies.
• Undertake regular checks of the Bank’s demise to ensure full H&S compliance; report any issues or concerns to the H&S Manager in London.
• Act as a Fire Marshall for the Bank’s space and liaise with H&S to fully understand emergency/evacuation procedures.
• Coordinate any post or deliveries for the Leeds Office.

SKILLS:

• Previous experience in a security role
• Strong observational and communicational skills
• Ability to remain calm under pressure and handle emergency situations effectively.
• Familiarity with security systems, CCTV, and emergency procedures.
• Excellent attention to detail and ability to follow protocols.
• Professional demeanor, with strong customer service and interpersonal skills.

LICENCE REQUIREMENTS:

• You must have a valid SIA Door Supervisor Licence
• Valid CCTV License
• First Aid at work certificate

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Paid holiday (accrued & pro-rata)
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
• Full company uniform 

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.