Contract Manager

SALARY:

£48,750

THE ROLE:

The main purpose of this job is to support the drive for profitable growth in the region through development and leadership of an effective team that operates through the Amulet Values; delivery of excellent service to our customer,improving operating efficiency and expanding the portfolio.

To contribute to the effectiveness of the contract through your responsibilities and participation in initiatives that support the development of the contract.

RESPONSIBILITIES:

• You will be responsible for providing operational and administrative support to the account Director by assisting in the development of the contract through direct management of employees, maintenance of accurate records and IT systems.
• To be the first point of contact for employee queries.
• To ensure that all rostering is accurate to ensure no employee pay queries, no dropped shifts and that accurate invoices may be produced and issued to clients by the Finance team within required timescales.
• To ensure all employees within the contract comply with all aspects of Amulet policy and relevant legal and regulatory requirements, and can demonstrate appropriate levels of control.
• Further to that, to ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed.
• To respond to client queries, meet with clients and complete KPI reports as required.
• To update Assignment Instructions, site documentation and maintain customer information as required.
• To assist with recruitment ensuring that staffing levels meet the agreed service levels and that all recruitment is completed in a timely manner and in accordance with company policy and procedure.
• To organise the training necessary to keep employees in compliance with both contractual and wider legal requirements, and to develop their knowledge, skills and experience.
• To provide administrative support for the appraisal, absence, performance management, grievance, disciplinary and other HR procedures.
• To assist in the management of all direct and indirect costs in support of the effective financial operation of the contract.
• To assist with organizing adequate and appropriate training, ensuring that any necessary advice and support is provided to make the team successful.
• To take active steps to maintain communication; recognise achievement and develop the Amulet Community.
• To assist in employee recruitment, identifying talent and succession planning to ensure that the contract has the capability to deliver consistent high levels of service to our clients.
• To help build, develop, lead and retain a team of employees that believe and demonstrate through their work that Amulet is different to other Security service providers through:
• Ensuring understanding and demonstrable implementation of the company Values:

  • Always do Right
  • Always seek better
  • Always put people first
  • Always Listen
  • Always be proactive

SKILLS:

• You have strong leadership skills
• Previous experience within Rail is desirable
• You are computer literate, with the ability to effectively use Microsoft Office, particularly Excel and Word.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You take an “investigative” and “can do” approach and attitude to all tasks.
• You can work as part of a wider contract team, whilst demonstrating initiative and ability to work independently when required.
• You are able to work under pressure and meet deadlines within a very busy work environment.

LICENCE REQUIREMENTS:

• Possession of a SIA licence is essential.

INTERVIEW REQUIREMENTS:

• Eligibility documents helpful to bring with you to interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits). Possession of a First Aid at Work Certificate is desirable.

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success.
• 25 days paid holiday.
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.