Alarm Receiving Centre Operator

PAY RATE:

£15.14 per hour

HOURS:

4 on 4 off 12-hour shifts working days, nights and weekends

THE ROLE:

We are seeking a proactive and skilled Alarm Receiving Centre (ARC) Operator to join our fast-paced and rapidly expanding ARC team. In this exciting role, you will play a vital part in protecting people, property, and critical national infrastructure by monitoring, assessing, and responding to a wide range of security systems and emergency events.
 
The ideal candidate will bring technical confidence, strong situational awareness, and the ability to work under pressure while managing multiple systems and communication channels. You will collaborate with multiple agencies, including police, fire, and emergency responders, ensuring that all incidents are handled swiftly, professionally, and in line with strict protocols.
 
If you are driven, detail-oriented, and thrive in an environment where every second counts, this is your opportunity to make a real impact in a dynamic and growing organisation
 
Due to the location of the site, you must be able to drive and have access to your own vehicle
 

RESPONSIBILITIES:

• Execute real-time monitoring of critical security, safety, and building-management systems across a multi-site corporate estate.
• Triage inbound alerts, alarms, and escalation requests, ensuring adherence to established response playbooks and incident-management protocols.
• Initiate and coordinate rapid escalations to security, facilities, crisis management, or external emergency services as required.
• Maintain continuous situational awareness and produce timely, accurate entries in incident and activity logs and external reporting in line with regulatory and legal requirements.
• Support centralised command-and-control operations during elevated threat scenarios, business disruptions, or crisis activations.
• Validate system health, conduct routine operational checks, and flag anomalies for engineering and maintenance follow-up.
• Provide first-line support to employees, contractors, and vendors engaging with security processes or access-control workflows
• Must be able to provide continuous, accurate operational support, investigation outputs, reporting, and process management to the ARC Manager.

SKILLS:

• Excellent communication skills and confidence when dealing with internal teams and external agencies.
• Keen attention to detail and strong problem-solving abilities.
• Willingness to support continuous improvement initiatives and technology-driven optimisation of ARC workflows as set out by ARC Manager.
• Prior law enforcement, military experience, or other disciplined operations in high reliability environments is desirable.
• Previous experience in a command & control centre operations for critical infrastructure or energy and utilities sector is desirable.
• Full in-house training, mentoring and ongoing support will be given

LICENCE REQUIREMENTS:

• An SIA CCTV Operator license is required.
• Security Guarding or Door Supervisor is desirable

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.