Trenitalia c2c Limited, (trading as c2c), is a train operating company owned by Trenitalia that operates the Essex Thameside railway franchise. It manages 26 stations.
c2c provide commuter services from its London terminus at Fenchurch Street to east London and parts of Essex along the London, Tilbury and Southend Railway, and is the only operator on the line.
Amulet have been providing security services to c2c since 2003. The initial remit was to provide guarding and patrol services to a total of eight stations across the network. Amulet have expanded this provision to expand its security cover and services to a total of 26 stations. The excellent working partnership between c2c and Amulet the has seen a service develop that takes account of the ever-changing security needs that are required within such a dynamic environment.
Safety is paramount and an absolute priority across the c2c network.
C2c make this clear by stating that they will “only do what is safe and stop any unsafe behaviour”. Amulet play a vital role in assisting c2c in achieving this goal.
The management and control of all who use the stations provide the biggest security challenge for Amulet. Peak flows at busy stations such as Fenchurch Street alone can exceed 25000 commuters on a busy morning. The challenge is to manage this flow safely, maintain a secure environment and prevent any loss of revenue.
An ever-present threat of an attack on the rail network provides the need for a high level of vigilance from the Amulet teams. A constant security challenge that reinforces the need to share information and intelligence and report any suspicious activity
The development of Amulet’s security provision to c2c over 15 years is a direct result of the excellent partnership between the parties.
Through working with c2c and understanding their business needs, values and priorities, Amulet progressed both the number of stations it was protecting as well as the services offered. From an initial base of eight stations and security patrol cover Amulet now provide a host of additional services including:
- Platform checks, patrols and Incident reporting
- Gateline management
- Peak flow management to avert delays.
- Management of end of line trains and “Lockout”
- Specific rail training courses designed and implemented
- Support for Revenue Protection teams with RSAS accredited teams
Amulet provide dedicated rail teams to c2c under the management of dedicated 24-hour supervision and a dedicated contract manager. Fully audited training courses are designed and provided by Amulet following close consultation with c2c.
This cooperation between Amulet and c2c has created an environment in which the security service has been adapted and designed to work perfectly across the network of stations.