Live Customer Operation Room Supervisor

PAY RATE:

£15.09 per hour

HOURS:

Days/Nights 0500- 15000 / 1500-0030

THE ROLE:

To supervise the LCOR at Upminster on the day-to-day rail operations, leading on security incidents and issues, Gateline, Glimpse, Lateness, liaising with the Operation Managers in their fields, ensuring smooth running of the contract in accordance with the Assignment Instructions, rostering and personnel issues.

RESPONSIBILITIES:

• Supervise all services at the LCOR.
• Ensure day-to-day operations are running at the LCOR with client Team.
• Ensure that the data sharing agreements are in place and the ability to share through our proxy, which includes personnel, emergency software and our incidents reporting systems through Modus.
• Supervise staff book Ons, real time Emergency software which include Incidents, accidents, emergencies and evacuations with real time support.
• Actively and effectively monitor tagging patrols using the necessary software.
• Manage and maintain the contract control room, including Live tagging of stations, Blueprint, Modus incident reporting, real time book on/off.
• Understanding logo soft and producing reports when required.
• Liaise with the client, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
• Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.

SKILLS:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused
• You have evidence of strong organizational and time management skills
• You can demonstrate good verbal and written communication skills
• You are vigilant and take a “can do” approach and attitude to all tasks
• You are computer literate, with the ability to effectively use Microsoft Office applications
• You must know how to use excel

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential
• Possession of a SIA CCTV licence is desirable

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.