Contract Manager

SALARY:

£42,488 per year

HOURS:

45 hrs per week

THE ROLE:

We are seeking a proactive and experienced Contract Manager to lead and develop a high-performing team in line with Amulet’s core values. This role is pivotal in driving profitable growth and delivering exceptional service to our rail client.

As Contract Manager, you will play a key role in ensuring operational excellence, client satisfaction, and team development on the contract. You will also contribute to broader business initiatives that support service innovation.

RESPONSIBILITIES:

• Line management of contract personnel
• Overseeing day-to-day contract operations
• Rostering and deployment planning, including events and additional cover
• Recruitment and onboarding of contract personnel
• Coordinating training and development for the Security Team
• Managing client relationships and ensuring service delivery standards
• Handling complaints and conducting incident investigations
• Supervising planned security operations
• Conducting regular site visits and compliance checks
• Managing uniform and equipment logistics
• Attending weekly, monthly, and quarterly client meetings
• Engaging with hub and depot management teams during monthly reviews

SKILLS:

• Proven experience in contract or operations management within the security sector
• Strong leadership and team development skills
• Excellent communication and client relationship management
• Ability to manage multiple priorities and respond effectively to operational challenges
• Commitment to compliance, quality, and continuous improvement

LICENCE REQUIREMENTS:

• MUST hold a valid Security Industry Authority Door Supervisor License
• MUST be able to pass NPPV Level 2 Security Vetting
• MUST be trained and pass an approved Railway Safety Accreditation Scheme course within 6 months of start date
• Hold a valid Personal Track Safety (PTS) Medical or pass within 6 months of start date
• Hold Personal Track Safety Training or pass within 6 months of start date

INTERVIEW REQUIREMENTS:

• Eligibility documents helpful to bring with you to interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits). Possession of a First Aid at Work Certificate is desirable.

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 25 days paid holiday
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.