CCTV Controller

PAY RATE:

£13.25 per hour

HOURS:

36 hrs per week (Fri, Sat & Sun 12hrs shifts)

THE ROLE:

We are seeking a highly skilled and experienced CCTV Controller to join our team. The controller will be responsible for maintaining surveillance, recording incidents and reporting any suspicious activities.

RESPONSIBILITIES:

• Responsible for access into the control room and ensure that only authorised personnel gain access.
• Ensure that the control room is adequately manned at all times.
• Monitor all security, fire, alarm and access control systems and respond according to status as required.
• Monitor the CCTV and building management system for incidents and initiate any response required.
• Liaise with on-site security officers, center management, and emergency services when necessary.
• Respond to incidents such as theft, vandalism, anti-social behavior, or safety hazards.
• Ensure that the GDPR regulations are adhered to in all respects of CCTV monitoring, recording and compliance.
• Manage team members, customer requests, escalations and complaints on site according to process.
• Ensuring all incidents are responded to in the correct manner and recorded according to process .
• Ensuring all assignment documentation is correctly compiled and distributed including the control room log and incident reports.
• Reporting all faults that arise which relate to the security systems or any security exposure that results from a system failure.
• Ensuring all incidents are accurately recorded and reported to the correct persons.

SKILLS:

• The successful candidate should ideally have comprehensive experience in a similar role and working in a control centre environment
• Excellent IT skills and knowledge in use of spreadsheets, database, word processing and selected job specific software
• Discreet with high respect for confidentiality
• Strong attention to detail and situational awareness
• Good communication (written and verbal) and interpersonal skills due to the varying departmental interactions
• Ability to remain calm and focused in high-pressure or emergency situations

LICENCE REQUIREMENTS:

• CCTV License required

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.