TravelSafe Support & Enforcement Officer

PAY RATE:

£14.44 per hour

HOURS:

40 hrs per week 4 on 2 off Consisting of early and late shifts
0700 start for early shift and 1200 start for late shift.

THE ROLE:

To provide enhanced safety and security for passengers through reassurance, vigilance, enforcement of byelaws on conditions of carriage, and delivery of mandatory checks.

Provide high quality Customer Service including wayfinding, travel information and support during events; and undertake Revenue Inspection to protect our customer’s farebox, this will involve ticket and pass validation and the issuing of standard fares.

This role is 60% Revenue duties and 40% security.

RESPONSIBILITIES:

• Actively engage with customers and colleagues whilst patrolling the the customer’s Network to increase feelings of safety
• Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and where appropriate in conjunction with the help of the local Police network.
• Conduct revenue inspection and enforcement activities as directed by the customer, using our customer issued devices.
• Assist the customer in tackling crime, anti-social behaviour and public order offences on the transport network.
• Fully support the customer’s prosecutions process.
• Prevent unauthorised access to the customer’s estate.
• Operate within the law at all times, using only reasonable force where absolutely necessary, to professionally deal with any individual who refuses to act in accordance with good citizenship across the transport network, which could include the removal of such people.
• Ensure they act in a proactive manner in the performance of their duties and obligations and keep themselves safe at all times, if necessary, by calling upon the assistance of any other appropriate person or the police in the pursuit of their specified duties.
• Ensure they book on and off duty, at predetermined locations and under conditions agreed with the customer.
• Ensure where body worn CCTV is available it is used to record all incidents where an officer is required to intervene.
• Adhere to the requirements and training for use of the relevant radio communication equipment, including the care and security of the equipment, including any equipment provided by the customer.
• Ensure all incidents and activity are recorded appropriately.

SKILLS:

• Previous experience in a security role
• Strong observational and communicational skills
• Ability to remain calm under pressure and handle emergency situations effectively.
• Excellent attention to detail and ability to follow protocols.
• Professional demeanor, with strong customer service and interpersonal skills.

LICENCE REQUIREMENTS:

• Current SIA Frontline Licence

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months;Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter

JOB REQUIREMENTS:

• 5-year check-able employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
• You must be able to pass police Level 2 non personal vetting for the CSAS scheme.

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 40 hours per week with option of overtime
• Full and ongoing training with a view for career development
• 28 days annual leave per year (pro rata)
• Company uniform provided
• Enrolment in NEST pension scheme.
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.