Director North

THE ROLE:

The main purpose of this job is to drive profitable growth of the northern region of the Amulet business specifically through development and leadership of an effective management team that operates through the Amulet Values; delivery of excellent service to our customers; improving operating efficiency, sharing best practice and expanding the portfolio. To contribute to the effectiveness of the business through your responsibilities and participation in initiatives that support the development of the contract.

RESPONSIBILITIES:

• Provide strategic direction and day-to-day leadership to the operational management team across all contracts within the northern region, ensuring understanding and demonstrable implementation of the Amulet Values.
• Ensure effective delivery of services in line with contractual requirements, KPIs, and SLAs.
• Lead on mobilisation, transformation, and change management for new and existing contracts.
• Drive innovation in security operations to improve efficiency and effectiveness.
• Manage and mentor the Northern Management team to ensure high performance and productivity.
• Build strong relationships with clients to understand their needs and exceed expectations.
• Act as the senior point of contact for key client relationships, attending performance reviews, escalation meetings, and contract negotiations.
• Ensure regular meetings with customers, assessment of satisfaction, and compliance with contractual and SLA requirements
• Build strong, collaborative partnerships with clients to enhance retention, satisfaction, and organic growth opportunities.
• Own the P&L for the manned guarding division, ensuring delivery against revenue, margin, and cost-control targets.
• Work with Finance to drive forecasting accuracy and support strategic planning and budget setting.
• Ensure full compliance with SIA regulations, industry standards, and internal company policies.
• Drive continuous improvement across H&S, quality assurance, and audit processes.
• Lead on risk management initiatives and ensure operational resilience and contingency planning.
• Identify opportunities for service enhancement, including the use of technology, data insights, and integrated security solutions.
• Support bids, tenders, and re-tenders with operational expertise and innovation-led solutions.
• Lead, mentor, and develop a team of Regional and Contract Managers, fostering a high-performance culture.
• Champion staff development, welfare, and engagement across the workforce.
• Ensure adequate resourcing and succession planning at all levels of the operation

SKILLS:

• You are computer literate, with the ability to effectively use Microsoft Office, particularly Excel and Word.
• You have evidence of strong organisational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You take an “investigative” and “can do” approach and attitude to all tasks.
• You can work as part of a business unit team, whilst demonstrating initiative and ability to work independently when required.
• You are able to work under pressure and meet deadlines within a very busy work environment.

LICENCE REQUIREMENTS:

• Possession of a SIA Security Guarding or Door Supervisor licence is essential.
• In addition, a SIA CCTV Operator licence is desirable.
• You must hold a full driving licence.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 25 days paid holiday
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.