Gateline/ Security Officer

PAY RATE:

£12.21 per hour

HOURS:

25 hrs per week, overtime available

THE ROLE:

To provide security presence at station ticket barriers, offering a customer facing high profile level of reassurance, reducing and preventing unauthorized access to the railway and ticketless travel.

RESPONSIBILITIES:

• At all agreed times, staffing ticket barriers
• Provide a clearly identifiable and visible security presence for passengers on stations.
• Reduce ticketless travel through ejecting ticketless travellers at stations where identified by client staff.
• Proactive enforcement of railway byelaws through physical intervention skills where applicable.
• Assist client staff in times of disruption ensuring customer needs are addressed.
• Carry out proactive security checks, following the HOT and WHAT protocols.
• Assisting members of the public and providing directions.
• Ensuring all health and safety procedures are adhered to.
• Providing a high level of customer service.
• Assist with crowd control as required.
• Responding to onsite incidents and notifying the appropriate authorities.
• Reporting and recording onsite incidents.
• Update daily log and activity sheets.

SKILLS:

• You have at least one year of security experience.
• You are capable of dealing with a variety of situations and are very customer service-focused.
• You are able to communicate clearly and effectively, attaining a good standard of verbal and written English.
• You have good organisational and record-keeping skills.
• You are IT literate and able to use Microsoft Office applications.
• You are well-presented at all times.

LICENCE REQUIREMENTS:

• You must have a current SIA security Licence.
• Possession of a First Aid at Work Certificate is desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.