Case Studies.

The Heritage Wardens.


The Greater London Authority.

The Greater London Authority (GLA) is a top-tier administrative body for Greater London, England.

It consists of a directly elected executive Mayor of London, currently Sadiq Khan, and 25-member London Assembly. The authority was established in 2000, as part of the GLA Act 1999 and 2007. The GLA is a strategic authority, with powers over transport, policing, economic development, fire and emergency planning.

The GLA is responsible for the care, control and management of Trafalgar Square and Parliament Square Gardens and the Heritage Wardens perform a range of tasks that support the Authority in discharging this duty.

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The Security


Trafalgar Square and Parliament Square Gardens play host to major city events and have millions of visitors each year.

They represent two of London’s most recognisable public spaces. As such iconic sites, they are regularly a focal point for protestors. The challenge is to successfully manage lawful protest whilst deterring anti-social behaviour. To act as an ambassador for visitors and an advisor and enforcer of all relevant law.

The Final


Amulet are proud to have provided the Heritage Warden service to the GLA since 2011.

The key to Amulet’s success in this role has been the way it has adapted this service as the role has evolved.

It takes a special type of individual to become a Heritage Warden. Amulet invests time in its recruitment process to ensure that the key competencies of the role are clearly identified in successful candidates.

Having the competencies to be a Heritage Warden is the starting point. Amulet invests in improved training and continual assessment to ensure that the Heritage Wardens are always up to date with regulations and relevant local knowledge.

The end result has been a dramatic transformation in service levels since 2011 and a demonstration of how Amulet’s investment in its team has delivered outstanding results.

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